Cookie Policy

What are cookies?

Our website uses cookies, which is common practice for almost all professional websites. Cookies are small files designed to hold a modest amount of data specific to your visit to our website. They are downloaded on to your computer in order to improve your experience. This policy explains what information the cookies we use may gather, why we may need to store these cookies and how we use the information they provide us with. This policy also describes how you can stop the storage of these cookies, however please note that this may interfere with elements of our website’s functionality or downgrade your experience of our website.

We hope this Cookie Policy will prove helpful to you, however, if there is anything you are still not sure about after reading it, please call us on 020 7377 8097 or email [email protected] and we can help. It is generally safest to leave cookies enabled if you do not want it to impact the way you see or use the features on our website.

How we use cookies

We may use cookies to analyse our traffic and personalise content and ads. Cookies can also help to improve your visit to our website in the following ways:

  • Remembering information you have already provided (e.g. your postcode) so you do not need to keep entering it;
  • Remembering certain settings, so you do not have to keep re-entering them whenever you visit a new page;
  • Measuring how you use our website so that we can ensure it meets your needs.

Please note that cookies cannot harm your computer. We are providing this information to you in order to comply with UK legislation, and to ensure we are clear and honest about your privacy when using our website.

The cookies set by us

Cookies related to our newsletters

This website may offer newsletter, email subscription or account services and cookies may be used to remember if you are already registered with us. They may also be used to show us whether you have seen certain notifications before, and whether to show you certain notifications which might be relevant only to subscribed or unsubscribed users.

Cookies related to our forms

When you submit data to us through one of the forms on our website, such as those found on the valuation request pages, contact us pages or comment boxes, cookies may be set in order to retain your user details for future correspondence with us.

Cookies related to processing an order from you

Certain cookies are essential for us to be able to offer payment facilities and e-commerce, so are used on this website for this purpose. They help us to ensure that details about your order are remembered between webpages whilst you are making an order, to allow us to process the transaction and your order.

Third party cookies

In some special cases we also use cookies provided by trusted third parties. This website (and many other websites) use Google Analytics. This is common practice by businesses and Google Analytics is one of the most widely trusted and used analytics solutions available. It helps us to understand how visitors use our website and develop ways to improve their experience. The cookies it uses may track, for example, which pages you visit on our website, how much time you spend on each webpage, what you click on whilst you are using the website and how you found our website. We use this information to develop our website content and to ensure it is engaging to our audience.

Google Analytics updates or sets cookies only to collect data required for their reports. Additionally, Google Analytics uses only first-party cookies, which means that all cookies set by them send data only to the servers for your domain. This means that Google Analytics cookies data cannot be altered or retrieved by any service on another domain. For further information about the cookies Google uses please visit this Cookie Information Page. To prevent your data from being used by Google Analytics, you can download and manage your settings in the Google Analytics opt-out browser add-on.

We may also use other third party cookies on our website. For example, we use Google Adwords to improve the marketing of our services. If you wish to manage the Google ads that you see and opt out of Ads Personalisation, please visit Google Ads Settings. We also use Bing Ads for a similar purpose.

From time to time we may make small changes to the way that the site appears or is delivered and test new features on the website. Whilst we are testing new features, these cookies may be used to ensure that our website visitors receive a consistent experience whilst on the site whilst ensuring we understand which optimisations our users appreciate the most.

How you can control or delete cookies

You can manage your cookies in your browser to prevent the setting of cookies. Please be aware that if cookies are not enabled on your computer it could mean that your experience with our website may be impacted. Disabling cookies can affect the functionality of our website and is likely to result in disabling certain features of our website and many other websites that you visit. Therefore, we recommend that you do not disable cookies, however if you do want to delete them you have the right to do so. Further information on deleting cookies or controlling cookies is available at

Cookies that have been set in the past

If you have disabled any cookies, we may still use information collected from those cookies prior to when you set their preference as disabled, however, we will not use the disabled cookie to collect any further information.

Changes to this cookie policy

We will update our Cookie Policy from time to time, for example, to reflect changes in our services and practices. When we make any changes to this Cookie Policy, we will amend the “Last updated” date at the top of this Cookie Policy. We recommend that you check this page from time to time to inform yourself of any changes to this Cookie Policy, as well as checking the pages of any of the other policies on our website.